Shipping policy

Shipping Policy

1. Processing Time:

  • Orders are processed within [5] business days (excluding weekends and holidays) after receiving full payment.
  • Custom or personalized orders may require additional processing time, and customers will be informed of any delays.
  • All germs are made in house and not mass produced so they will take a bit longer to create.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of the items and the destination.
  • Customers can view the shipping costs before finalizing their purchase during the checkout process.

3. Shipping Methods:

  • We offer the following shipping methods:
    • Standard Shipping: [2-4
    • Express Shipping: [1-3]
  • Shipping options and estimated delivery times may vary depending on the destination.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Customers can track their orders through our website using the provided tracking number.

5. International Shipping:

  • We do not offer international shipping at this moment in time.
  • Customs duties, taxes, and fees are the responsibility of the customer. Please check with your local customs office for more information.

6. Shipping Delays:

  • We are not responsible for shipping delays caused by external factors, such as weather conditions, customs processes, or carrier delays.
  • In the event of a significant delay, we will notify customers as soon as possible.

7. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • Customers should contact the carrier or local authorities to report lost or stolen packages.

8. Returns and Refunds:

  • Please refer to our Return Policy for information on returns and refunds.

9. Contact Information:

  • For any inquiries regarding your order or shipping, please contact our customer service at [modensloth@gmail.com].

10. Changes to the Shipping Policy:

  • We reserve the right to update and modify our shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

 

Thank you for reading :-)